Refunds & Cancellations

Cancelling your subscription

You can cancel your Stringle subscription at any time, from Settings inside the app or by emailing hello@stringle.app. You do not need to give a reason and you do not need to contact us first.

When you cancel:

• Your subscription stops renewing immediately.
• You keep full access until the end of the period you have already paid for.
• You can export all of your data at any time, before or after cancelling.
• Nothing is deleted the moment you cancel. See “Your data” below.

The free trial

Stringle’s trial is 14 days and does not require a card. Nothing is charged when the trial ends. If you decide not to continue, you do not need to cancel anything — the trial simply stops. We will ask you before taking any payment.

30-day money-back guarantee on your first payment

If you are not satisfied with Stringle, tell us within 30 days of your first payment and we will refund it in full. No reason required.

This applies to your first paid subscription period. It is our own commitment, offered on top of whatever your local consumer law already gives you, and it is longer than the statutory cooling-off periods that apply in the United Kingdom and the European Union.

Renewals

• Your subscription renews automatically at the end of each paid period, at the rate shown when you subscribed.
• We will email you a reminder before each renewal, showing the amount and the date.
• If you cancel before the renewal date, you are not charged again.
• If a renewal is charged and you did not intend to continue, contact us within 14 days of that charge and we will refund it.

After the 30 days

Outside the 30-day guarantee and the renewal window above, we do not refund the unused portion of a period you have already paid for. You keep access for the remainder of it.

This does not apply, and we will refund you, if:

• Stringle is not delivered, is materially unavailable, or does not do what we said it does.
• You were charged in error, charged twice, or charged after cancelling.
• You are entitled to a refund under the consumer law that applies to you. See below.

Your rights under consumer law

Nothing in this policy limits, excludes or modifies any right you have under the consumer law that applies to you. Where this policy and the law differ, the law wins.

Australia. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Consumer guarantees are automatic and cannot be taken away by anything a business says or does, and it is unlawful for a business to state that refunds are not available at all or not available after a certain number of days (ACCC). If Stringle has a problem that amounts to a major failure, you are entitled to cancel and receive a refund, and to compensation for any other reasonably foreseeable loss.

United Kingdom. If you are a consumer, you have a statutory right to cancel a distance contract for services within 14 days of the contract being concluded, without giving a reason, and that right cannot be waived (UK Government guidance on the Consumer Contracts Regulations 2013). Our 30-day guarantee above is longer than this and does not deduct for the period you used, so in practice you can rely on whichever is better for you.

Ireland and the EU. If you are a consumer, you have a right of withdrawal of 14 days for services, running from the day after the contract was agreed, without needing to give a justification (European Commission). Again, our 30-day guarantee is longer and we do not deduct for use.

Everywhere else. You keep whatever rights your local consumer law gives you.

Your data

• You can export all of your data at any time, in full, from inside the app.
• We keep your data for [RETENTION PERIOD] after your subscription ends so you can come back or export it, then delete it.
• You can ask us to delete it sooner by emailing hello@stringle.app.

Price changes

If we change the price of a subscription, we will tell you by email before it applies to you, and it will only take effect at your next renewal. You can cancel before then.

How to reach us

hello@stringle.app
[BUSINESS NAME], [ABN]
[ADDRESS]

We aim to respond within [RESPONSE TIME] on business days.

Stringle is not a tax or legal adviser. This policy does not limit any statutory rights you have.